logo










Alan Ward - Founding Director

Alan co-founded changedrivers with Malcolm Anderson in 1998 after a decade as an independent consultant delivering strategy and reengineering change management services to a wide variety of clients.

As a co-founder of changedrivers he has been the author of the Vision Into Action™ suite of workshops specifically designed to allow the executive team to define the Aspirational Endstate of the organisation and to cascade this Vision through the organisation through a coordinated system of Operational and Tactical workshops which put the "organisational meat" on the strategic skeleton.

In the field of "Working-Knowledge", Alan's primary interest revolves around the development of expert systems and the way in which organisations can capture the implicit knowledge of their subject-matter-experts and then make this information widely available within the organisation.

His work uncovers the "internal best practices" of the client organisation and he then uses proven methodologies to convert the Tacit Knowledge of the "subject matter experts" within the organisation to Explicit Knowledge that can be shared across the whole of the business.

Alan believes that organisational excellence can only be brought about by ensuring that the behaviours and practices of the "leading lights" of the organisation (whoever they are and whatever roles they play in the business) are understood and duplicated across the business. To this end, he has developed his practice around organisational change that is driven through changes in business process, and the knowledge systems that govern the way work is done within organisations.

Recent consultancies and other work:

Designing the future of the organisation
  • HQJOC - Working with the Deputy Chief and his direct reports to develop the Campaign Plan to 2015 of the ADF's new Operational Command.
  • Sydney Ferries Corporation - working with the CEO and his executive to develop the strategic response to the Walker Report.
  • RAN Submarine FEG - preparing the platform for the ongoing development of this critical defence capability.
  • Leading Edge Teams in RAAF - testing the alignment of the Junior Leadership cadre of Air Force against the strategic objectives of the Senior Leadership Group.
  • Capability Development Group - conducting 1st and 3rd anniversary reviews to test how well the organisation had performed against its remit.
Developing leadership capabilities
  • Alan is currently retained by a number of senior executives as a mentor and executive coach.

Developing organisational capabilities
  • Cleanaway - the development of the Cleanaway Business Model, an authoritative source of information for Cleanaway personnel about the processes, procedures and policies of their organisation.
  • Australian Customs Services - the amalgamation of the Border Protection Command and the Enforcement and Investigation branches
  • Australian Taxation Office - reengineering of the administrative services of the Office of the Commissioners.
  • Australian Defence Force Academy - review and reengineering of the roles and responsibilities of Divisional Officers in ADFA.
  • Maritime Systems Division - development of the BEAM (Business Enterprise Architecture Model) a Workforce Planning tool.
  • Office of Transport Security - development of a governance framework to help this rapidly growing organisation effectively control and integrate its activity.
Accreditations
  • Master of Business Administration ('83) - Australian Graduate School of Management.
  • FAICD - Fellow of the Australian Institute of Company Directors.
  • AFAIM - Associate Fellow of the Australian Institute of Management.

<back